[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-id-\u002Fdocs\u002Fwhatsapp":3},{"id":4,"title":5,"body":6,"category":645,"code_examples":646,"demos":646,"description":647,"extension":648,"meta":649,"navigation":646,"order":650,"path":651,"seo":652,"sitemap":659,"stem":661,"tags":662,"toc":667,"videos":646,"__hash__":668},"docs\u002Fdocs\u002Fwhatsapp\u002Findex.md","WhatsApp Rotator - Pembagian CS Otomatis",{"type":7,"value":8,"toc":624},"minimark",[9,14,32,40,54,59,64,67,71,74,90,94,101,109,113,116,132,136,146,171,175,182,242,245,249,260,263,267,288,292,322,326,337,348,358,364,366,370,373,488,498,507,509,513,591,598,602,608,618],[10,11,13],"h1",{"id":12},"whatsapp-rotator","WhatsApp Rotator",[15,16,17,18,22,23,27,28,31],"p",{},"WhatsApp Rotator adalah fitur inti Konektor yang memungkinkan Anda menggunakan ",[19,20,21],"strong",{},"Satu Link"," (contoh: ",[24,25,26],"code",{},"link.brand.com\u002Fwa\u002Fpromo",") untuk mendistribusikan chat pelanggan ke ",[19,29,30],{},"Banyak Nomor CS"," secara otomatis.",[15,33,34],{},[35,36,37],"a",{"href":37,"rel":38},"https:\u002F\u002Fguide.konektor.id\u002Fembed\u002Fcmknof5ta2wby12fi3g2t7e7j?utm_source=docs",[39],"nofollow",[41,42,44],"info",{"title":43},"Penting Dipahami",[15,45,46,49,50,53],{},[19,47,48],{},"Anda TIDAK PERLU melakukan Scan QR \u002F Connect Nomor WA"," untuk menggunakan fitur Rotator ini. Rotator bekerja sebagai \"Traffic Manager\" yang membagi pengunjung ",[19,51,52],{},"sebelum"," mereka membuka aplikasi WhatsApp.",[55,56,58],"h2",{"id":57},"fungsi-utama","Fungsi Utama",[60,61,63],"h3",{"id":62},"_1-link-management-satu-pintu","1. Link Management (Satu Pintu)",[15,65,66],{},"Daripada menyebar nomor HP customer service yang berbeda-beda di Instagram, Facebook, dan Website, Anda cukup menyebar satu link rotator. Jika ada CS yang cuti atau resign, Anda cukup matikan dari dashboard tanpa perlu mengganti link di semua iklan.",[60,68,70],{"id":69},"_2-pembagian-trafik-load-balancing","2. Pembagian Trafik (Load Balancing)",[15,72,73],{},"Sistem akan membagi calon pembeli ke tim CS Anda berdasarkan metode yang Anda pilih:",[75,76,77,84],"ul",{},[78,79,80,83],"li",{},[19,81,82],{},"Round Robin (Adil)",": CS A -> CS B -> CS C -> CS A (berulang).",[78,85,86,89],{},[19,87,88],{},"Weighted (Persentase)",": CS Senior dapat 80% traffic, CS Trainee dapat 20%.",[60,91,93],{"id":92},"_3-sticky-routing-anti-pusing","3. Sticky Routing (Anti Pusing)",[15,95,96,97,100],{},"Jika seorang pelanggan (Budi) pernah chat dengan CS A, maka jika minggu depan Budi mengklik link promo lagi, sistem akan ",[19,98,99],{},"otomatis"," mengarahkan Budi kembali ke CS A.",[75,102,103,106],{},[78,104,105],{},"Mencegah pelanggan bingung karena ganti-ganti admin.",[78,107,108],{},"Memudahkan follow-up jangka panjang.",[60,110,112],{"id":111},"_4-auto-tracking-pixel-analytics","4. Auto Tracking (Pixel & Analytics)",[15,114,115],{},"Setiap orang yang mengklik link rotator akan otomatis terekam oleh Konektor.",[75,117,118,129],{},[78,119,120,121,124,125,128],{},"Terekam sebagai event ",[24,122,123],{},"ViewContent"," atau ",[24,126,127],{},"Lead"," (tergantung setting).",[78,130,131],{},"Data UTM (Iklan) akan tersimpan dan diteruskan ke CS dalam bentuk \"Code Unik\" pada pesan text.",[60,133,135],{"id":134},"_5-ctwa-click-to-whatsapp-ads-support","5. CTWA (Click to WhatsApp Ads) Support",[15,137,138,139,145],{},"Jika Anda menggunakan ",[19,140,141],{},[35,142,144],{"href":143},"\u002Fdocs\u002Fwhatsapp\u002Fsession","Konektor Session (Scan QR)",":",[75,147,148,151,157,163],{},[78,149,150],{},"Sistem otomatis mendeteksi Iklan CTWA.",[78,152,153,154,156],{},"Otomatis membuat\u002Fupdate ",[19,155,127],{}," saat pesan pertama masuk.",[78,158,159,160,162],{},"Otomatis mengirim event ",[24,161,127],{}," ke Meta Pixel (Ads Manager) agar iklan Anda teroptimasi (Learning Phase).",[78,164,165,166,170],{},"Pastikan Pixel ID sudah diset di menu ",[35,167,169],{"href":168},"\u002Fdocs\u002Fbusiness\u002Fconversion-strategy","Conversion",".",[60,172,174],{"id":173},"_6-lead-capture-form-collect-data","6. Lead Capture Form (Collect Data)",[15,176,177,178,181],{},"Anda bisa mengaktifkan formulir data diri (Nama, Email, HP) plus ",[19,179,180],{},"custom field dinamis"," sebelum pengunjung dialihkan ke WhatsApp.",[75,183,184,187,204,211,229,232,235],{},[78,185,186],{},"Data tersimpan otomatis di menu Leads.",[78,188,189,190,193,194,193,197,193,200,203],{},"Maksimal 10 custom field per rotator (",[24,191,192],{},"text",", ",[24,195,196],{},"textarea",[24,198,199],{},"select",[24,201,202],{},"checkbox",").",[78,205,206,207,210],{},"Bisa pakai token pesan ",[24,208,209],{},"[k:key]"," untuk membawa nilai form ke pesan awal WhatsApp.",[78,212,213,214,217,218,221,222,225,226,203],{},"Query param URL berprefix ",[24,215,216],{},"k_*"," (contoh ",[24,219,220],{},"k_budget=50jt",") juga ikut tersimpan ke lead dan bisa dipakai di pesan (",[24,223,224],{},"[k:k_budget]"," \u002F ",[24,227,228],{},"[k:budget]",[78,230,231],{},"Tidak wajib mengubah script tracking khusus untuk fitur ini.",[78,233,234],{},"Berguna untuk membandingkan performa Iklan (Leads) vs Chat (Conversion) dengan konteks lead yang lebih lengkap.",[78,236,237,238,170],{},"Baca selengkapnya: ",[35,239,241],{"href":240},"\u002Fdocs\u002Fwhatsapp\u002Flead-form","Lead Capture Form",[243,244],"hr",{},[55,246,248],{"id":247},"deeplink-whatsapp-untuk-iklan-mobile-fbig","Deeplink WhatsApp untuk Iklan Mobile (FB\u002FIG)",[15,250,251,252,255,256,259],{},"Deeplink adalah link khusus yang langsung membuka aplikasi WhatsApp di handphone. Format yang digunakan adalah ",[24,253,254],{},"whatsapp:\u002F\u002Fsend",", berbeda dengan ",[24,257,258],{},"wa.me"," yang berbasis web.",[15,261,262],{},"Fitur ini penting untuk iklan Facebook\u002FInstagram karena mayoritas klik terjadi dari handphone dan dibuka di browser in-app. Dengan deeplink, pengguna bisa langsung dialihkan ke aplikasi WhatsApp tanpa langkah tambahan, sehingga konversi lebih tinggi.",[60,264,266],{"id":265},"kapan-deeplink-aktif","Kapan Deeplink Aktif?",[75,268,269,275,283],{},[78,270,271,274],{},[19,272,273],{},"Aktif hanya di mobile"," (Android\u002FiPhone\u002FiPad).",[78,276,277,280,281,170],{},[19,278,279],{},"Nonaktif di desktop"," dan akan otomatis memakai ",[24,282,258],{},[78,284,285,170],{},[19,286,287],{},"Berlaku hanya jika Anda mengaktifkannya di rotator",[60,289,291],{"id":290},"cara-mengaktifkan-deeplink","Cara Mengaktifkan Deeplink",[293,294,295,301,311,317],"ol",{},[78,296,297,298,170],{},"Masuk ke menu ",[19,299,300],{},"WhatsApp > Rotator",[78,302,303,304,124,307,310],{},"Klik ",[19,305,306],{},"New Rotator",[19,308,309],{},"Edit"," rotator yang sudah ada.",[78,312,313,314,170],{},"Aktifkan toggle ",[19,315,316],{},"Aktifkan Deeplink WhatsApp",[78,318,303,319,170],{},[19,320,321],{},"Save",[60,323,325],{"id":324},"hasil-yang-anda-dapatkan","Hasil yang Anda Dapatkan",[75,327,328,331],{},[78,329,330],{},"Klik iklan dari Facebook\u002FInstagram di handphone akan langsung membuka WhatsApp.",[78,332,333,334,336],{},"Pengunjung desktop tetap diarahkan ke ",[24,335,258],{}," agar kompatibel di semua browser.",[338,339,341],"note",{"title":340},"Kalau Deeplink Gagal, Apa yang Terjadi?",[15,342,343,344,347],{},"Ada beberapa kemungkinan deeplink tidak berjalan, misalnya browser in-app memblokir skema ",[24,345,346],{},"whatsapp:\u002F\u002F",", pengguna belum menginstal WhatsApp, atau OS membatasi auto-open aplikasi. Dalam kondisi ini, pengalaman pengguna bisa berhenti di halaman browser.",[349,350,352],"tip",{"title":351},"Mitigasi yang Disarankan",[15,353,354,355,357],{},"Gunakan rotator dengan toggle deeplink hanya untuk traffic mobile. Untuk traffic yang rawan in-app browser, tetap pertahankan fallback ",[24,356,258],{}," agar ada jalur web yang aman.",[349,359,361],{"title":360},"Rekomendasi",[15,362,363],{},"Aktifkan deeplink untuk campaign yang traffic utamanya dari Facebook\u002FInstagram di mobile agar proses chat lebih cepat dan minim friction.",[243,365],{},[55,367,369],{"id":368},"mitos-vs-fakta","Mitos vs Fakta",[15,371,372],{},"Banyak pengguna baru salah paham mengenai cara kerja Rotator. Berikut penjelasannya:",[374,375,376,394],"table",{},[377,378,379],"thead",{},[380,381,382,387,391],"tr",{},[383,384,386],"th",{"align":385},"left","Fitur",[383,388,390],{"align":389},"center","Perlu Scan QR \u002F Connect WA?",[383,392,393],{"align":385},"Penjelasan",[395,396,397,417,431,450,467],"tbody",{},[380,398,399,405,411],{},[400,401,402],"td",{"align":385},[19,403,404],{},"Bagi Trafik ke CS",[400,406,407,408],{"align":389},"❌ ",[19,409,410],{},"TIDAK",[400,412,413,414],{"align":385},"Link hanya mengarahkan (redirect) ke ",[24,415,416],{},"wa.me\u002F628...",[380,418,419,424,428],{},[400,420,421],{"align":385},[19,422,423],{},"Tracking Klik Iklan",[400,425,407,426],{"align":389},[19,427,410],{},[400,429,430],{"align":385},"Tracking terjadi di server saat klik link.",[380,432,433,438,442],{},[400,434,435],{"align":385},[19,436,437],{},"Pesan Selamat Datang",[400,439,407,440],{"align":389},[19,441,410],{},[400,443,444,445,449],{"align":385},"Pesan diatur via ",[446,447,448],"em",{},"pre-filled text"," link WA.",[380,451,452,457,461],{},[400,453,454],{"align":385},[19,455,456],{},"Automation Rules",[400,458,407,459],{"align":389},[19,460,410],{},[400,462,463,464,203],{"align":385},"Aksi otomatis berbasis kondisi (lihat ",[35,465,456],{"href":466},"\u002Fdocs\u002Fwhatsapp\u002Fautomation",[380,468,469,474,480],{},[400,470,471],{"align":385},[19,472,473],{},"Chatbot \u002F Auto-Reply",[400,475,476,477],{"align":389},"✅ ",[19,478,479],{},"Butuh Partner",[400,481,482,483,487],{"align":385},"Perlu integrasi ",[35,484,486],{"href":485},"\u002Fdocs\u002Fpartner\u002Fqiscus","Qiscus"," atau platform sejenis.",[15,489,490,493,494,497],{},[19,491,492],{},"Kesimpulan",": Jika tujuan Anda hanya membagi chat ke tim sales dan melacak jumlah leads dari iklan (Facebook\u002FGoogle Ads), Anda ",[19,495,496],{},"cukup input nomor HP saja"," tanpa perlu scan QR code apapun.",[349,499,501],{"title":500},"Butuh Chatbot\u002FAuto-Reply?",[15,502,503,504,170],{},"Konektor tidak menyediakan fitur Chatbot bawaan. Untuk kebutuhan tersebut, Anda dapat mengintegrasikan dengan partner seperti ",[35,505,506],{"href":485},"Qiscus WhatsApp Integration",[243,508],{},[55,510,512],{"id":511},"cara-membuat-rotator","Cara Membuat Rotator",[293,514,515,519,523,532,538,544,569,587],{},[78,516,297,517,170],{},[19,518,300],{},[78,520,303,521,170],{},[19,522,306],{},[78,524,525,528,529,203],{},[19,526,527],{},"Slug",": Tentukan akhiran link (misal: ",[24,530,531],{},"promo-lebaran",[78,533,534,537],{},[19,535,536],{},"Domain",": Pilih domain yang ingin digunakan.",[78,539,540,543],{},[19,541,542],{},"Pixel",": Pilih Pixel ID untuk tracking (Penting untuk CAPI).",[78,545,546,549,550],{},[19,547,548],{},"WhatsApp Numbers",":\n",[75,551,552,555,558],{},[78,553,554],{},"Klik \"Add Number\".",[78,556,557],{},"Masukkan Nama CS dan Nomor WA (awalan 62).",[78,559,560,561,564,565,568],{},"Set ",[19,562,563],{},"Bobot (Weight)",": Isi ",[24,566,567],{},"100"," untuk pembagian rata.",[78,570,571,574,575],{},[19,572,573],{},"Message Template",": Tulis pesan pembuka yang akan muncul di HP customer.\n",[75,576,577],{},[78,578,579,580,124,583,586],{},"Gunakan ",[24,581,582],{},"{{name}}",[24,584,585],{},"{{code}}"," untuk data dinamis.",[78,588,303,589,170],{},[19,590,321],{},[15,592,593,594,597],{},"Sekarang Anda memiliki link (misal: ",[24,595,596],{},"link.kamu.com\u002Fwa\u002Fpromo-lebaran",") yang siap dipasang di Iklan, Bio Instagram, atau Landing Page.",[55,599,601],{"id":600},"faq","FAQ",[15,603,604,607],{},[19,605,606],{},"Q: Apa bedanya dengan LinkTree?","\nA: LinkTree meminta user memilih manual (klik tombol). Rotator membagi user secara otomatis langsung ke WhatsApp tanpa perantara halaman menu, sehingga konversi lebih tinggi (minim friction).",[15,609,610,613,614,617],{},[19,611,612],{},"Q: Apakah bisa mendeteksi nomor WA yang tidak aktif?","\nA: Jika Anda ",[19,615,616],{},"tidak"," mengkoneksikan WA (Scan QR), sistem tidak bisa tahu nomor CS aktif\u002Fmati (hanya redirect). Namun jika Anda mengkoneksikan WA, Anda bisa melihat status online\u002Foffline.",[15,619,620,623],{},[19,621,622],{},"Q: Jika CS A sedang sibuk\u002Fcuti, bagaimana?","\nA: Anda bisa menonaktifkan saklar (toggle) di sebelah nama CS A di dashboard Rotator. Trafik akan otomatis dialihkan ke CS lain yang aktif.",{"title":625,"searchDepth":626,"depth":626,"links":627},"",2,[628,637,642,643,644],{"id":57,"depth":626,"text":58,"children":629},[630,632,633,634,635,636],{"id":62,"depth":631,"text":63},3,{"id":69,"depth":631,"text":70},{"id":92,"depth":631,"text":93},{"id":111,"depth":631,"text":112},{"id":134,"depth":631,"text":135},{"id":173,"depth":631,"text":174},{"id":247,"depth":626,"text":248,"children":638},[639,640,641],{"id":265,"depth":631,"text":266},{"id":290,"depth":631,"text":291},{"id":324,"depth":631,"text":325},{"id":368,"depth":626,"text":369},{"id":511,"depth":626,"text":512},{"id":600,"depth":626,"text":601},"whatsapp",null,"Kelola tim CS Anda dengan satu link pintar. Bagi trafik secara adil (Round Robin), lacak konversi otomatis, tanpa wajib connect\u002Fscan nomor WA.","md",{},1,"\u002Fdocs\u002Fwhatsapp",{"keywords":653,"canonical":651,"title":5,"description":647},[654,655,656,657,658],"whatsapp rotator","pembagian chat cs","link wa rotator","round robin whatsapp","tracking wa",{"loc":651,"lastmod":660},"2026-03-14","docs\u002Fwhatsapp\u002Findex",[663,664,665,666],"rotator","link management","team management","sales distribution",true,"SVxttBL7wF5Ofop9BKsJ9uHIg35k7e3dgNR_UNniveU"]