[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-id-\u002Fdocs\u002Fpartner\u002Fqiscus":3},{"id":4,"title":5,"body":6,"category":335,"code_examples":336,"demos":336,"description":337,"extension":338,"meta":339,"navigation":336,"order":340,"path":341,"seo":342,"sitemap":350,"stem":352,"tags":353,"toc":358,"videos":336,"__hash__":359},"docs\u002Fdocs\u002Fpartner\u002Fqiscus.md","Qiscus WhatsApp Integration - Auto Lead Sync",{"type":7,"value":8,"toc":316},"minimark",[9,14,18,23,52,56,59,80,84,89,96,121,125,174,185,189,196,199,214,218,225,238,242,246,260,264,272,287,291,299,303],[10,11,13],"h1",{"id":12},"qiscus-whatsapp-integration","Qiscus WhatsApp Integration",[15,16,17],"p",{},"Hubungkan akun Qiscus Multichannel Chat Anda dengan Konektor. Fitur ini memungkinkan setiap pesan WhatsApp dari pelanggan otomatis masuk sebagai Leads, lengkap dengan fitur auto-reply dan tracking status.",[19,20,22],"h2",{"id":21},"mengapa-integrasi-qiscus","Mengapa Integrasi Qiscus?",[24,25,26,34,40,46],"ul",{},[27,28,29,33],"li",{},[30,31,32],"strong",{},"Zero-Config Webhook",": Konektor otomatis mendaftarkan webhook URL ke Qiscus App Anda.",[27,35,36,39],{},[30,37,38],{},"Real-time Sync",": Pesan masuk detik itu juga tercatat di dashboard Leads.",[27,41,42,45],{},[30,43,44],{},"Rich Media Support",": Mendukung pesan Text, Gambar, Video, Dokumen, dan Lokasi.",[27,47,48,51],{},[30,49,50],{},"Secure",": Validasi signature otomatis untuk keamanan data (HMAC-SHA256).",[19,53,55],{"id":54},"prasyarat","Prasyarat",[15,57,58],{},"Sebelum memulai, pastikan Anda memiliki:",[60,61,62,68,74],"ol",{},[27,63,64,67],{},[30,65,66],{},"Akun Qiscus Multichannel",": Dengan layanan WhatsApp Business API yang sudah aktif.",[27,69,70,73],{},[30,71,72],{},"Akses Admin",": Ke dashboard Qiscus untuk melihat App ID dan Secret Key.",[27,75,76,79],{},[30,77,78],{},"Paket Konektor",": Starter plan atau lebih tinggi.",[19,81,83],{"id":82},"cara-integrasi","Cara Integrasi",[85,86,88],"h3",{"id":87},"_1-dapatkan-kredensial-qiscus","1. Dapatkan Kredensial Qiscus",[15,90,91,92,95],{},"Login ke dashboard Qiscus Multichannel Anda dan cari informasi berikut di menu ",[30,93,94],{},"Settings > App Information",":",[24,97,98,109,115],{},[27,99,100,103,104,108],{},[30,101,102],{},"App ID",": Kode unik aplikasi (contoh: ",[105,106,107],"code",{},"qiscus-app-123",")",[27,110,111,114],{},[30,112,113],{},"Secret Key",": Kunci rahasia untuk validasi webhook",[27,116,117,120],{},[30,118,119],{},"Channel ID",": ID spesifik untuk channel WhatsApp Anda (biasanya angka)",[85,122,124],{"id":123},"_2-hubungkan-di-dashboard-konektor","2. Hubungkan di Dashboard Konektor",[60,126,127,138,144,151,168],{},[27,128,129,130,133,134,137],{},"Masuk ke menu ",[30,131,132],{},"Integrations"," > ",[30,135,136],{},"Partner Integrations",".",[27,139,140,141,137],{},"Klik tombol ",[30,142,143],{},"+ Add Integration",[27,145,146,147,150],{},"Pilih ",[30,148,149],{},"Qiscus"," dari daftar partner.",[27,152,153,154],{},"Masukkan kredensial yang didapat di langkah 1:\n",[24,155,156,160,164],{},[27,157,158],{},[105,159,102],{},[27,161,162],{},[105,163,113],{},[27,165,166],{},[105,167,119],{},[27,169,170,171,137],{},"Klik ",[30,172,173],{},"Save & Connect",[175,176,178],"tip",{"title":177},"Auto-Webhook Magic",[15,179,180,181,184],{},"Saat Anda klik \"Save & Connect\", Konektor akan secara otomatis menghubungi API Qiscus untuk mendaftarkan URL Webhook kami. Anda ",[30,182,183],{},"TIDAK PERLU"," setting webhook manual di dashboard Qiscus!",[85,186,188],{"id":187},"_3-verifikasi-status","3. Verifikasi Status",[15,190,191,192,195],{},"Setelah terhubung, status integrasi akan berubah menjadi ",[30,193,194],{},"Active"," (Hijau).",[15,197,198],{},"Anda bisa melakukan tes sederhana:",[60,200,201,204,211],{},[27,202,203],{},"Kirim pesan WhatsApp ke nomor bisnis Anda dari nomor pribadi.",[27,205,206,207,210],{},"Buka menu ",[30,208,209],{},"Leads"," di Konektor.",[27,212,213],{},"Pesan baru tersebut seharusnya muncul sebagai Lead baru (atau update lead lama) dalam hitungan detik.",[19,215,217],{"id":216},"fitur-otomatisasi","Fitur Otomatisasi",[15,219,220,221,224],{},"Setelah integrasi Qiscus aktif, semua pesan WhatsApp yang masuk akan otomatis tersinkronisasi sebagai Lead di Konektor. Anda kemudian bisa menggunakan fitur ",[30,222,223],{},"Automation Rules"," untuk mengotomatisasi berbagai aksi berdasarkan kondisi tertentu.",[175,226,228],{"title":227},"Panduan Lengkap Automation",[15,229,230,231,137],{},"Untuk mempelajari cara membuat automation rules, trigger conditions, dan berbagai aksi otomatis yang tersedia, silakan baca dokumentasi lengkap di ",[30,232,233],{},[234,235,237],"a",{"href":236},"\u002Fdocs\u002Fwhatsapp\u002Fautomation","WhatsApp Automation Rules",[19,239,241],{"id":240},"troubleshooting","Troubleshooting",[85,243,245],{"id":244},"integrasi-gagal-terhubung","Integrasi Gagal Terhubung",[15,247,248,251,252,255,256,259],{},[30,249,250],{},"Error",": \"Invalid channelId: ... Qiscus API expects a valid positive integer.\"\n",[30,253,254],{},"Solusi",": Pastikan Channel ID yang Anda masukkan adalah ",[30,257,258],{},"angka murni"," (tanpa spasi atau huruf). Channel ID Qiscus biasanya berbentuk angka integer.",[85,261,263],{"id":262},"lead-tidak-muncul","Lead Tidak Muncul",[15,265,266,269,270,95],{},[30,267,268],{},"Gejala",": Pesan masuk di Qiscus tapi tidak tampil di Konektor.\n",[30,271,254],{},[60,273,274,277,280],{},[27,275,276],{},"Pastikan subscription Qiscus Anda aktif.",[27,278,279],{},"Cek apakah App ID dan Secret Key sudah benar (kadang tertukar).",[27,281,282,283,286],{},"Coba klik ",[30,284,285],{},"Re-connect"," di dashboard Konektor untuk memicu ulang registrasi webhook.",[85,288,290],{"id":289},"webhook-error","Webhook Error",[15,292,293,295,296,298],{},[30,294,268],{},": Log error \"Signature mismatch\".\n",[30,297,254],{},": Ini berarti Secret Key yang Anda masukkan di Konektor berbeda dengan yang ada di dashboard Qiscus. Mohon update Secret Key di Konektor.",[19,300,302],{"id":301},"next-steps","Next Steps",[24,304,305,310],{},[27,306,307],{},[234,308,309],{"href":236},"Pelajari WhatsApp Automation Rules",[27,311,312],{},[234,313,315],{"href":314},"\u002Fmember\u002Fowner\u002Fleads","Lihat Data Leads di Dashboard",{"title":317,"searchDepth":318,"depth":318,"links":319},"",2,[320,321,322,328,329,334],{"id":21,"depth":318,"text":22},{"id":54,"depth":318,"text":55},{"id":82,"depth":318,"text":83,"children":323},[324,326,327],{"id":87,"depth":325,"text":88},3,{"id":123,"depth":325,"text":124},{"id":187,"depth":325,"text":188},{"id":216,"depth":318,"text":217},{"id":240,"depth":318,"text":241,"children":330},[331,332,333],{"id":244,"depth":325,"text":245},{"id":262,"depth":325,"text":263},{"id":289,"depth":325,"text":290},{"id":301,"depth":318,"text":302},"integrations",null,"Panduan lengkap integrasi Qiscus WhatsApp Business API dengan Konektor untuk sinkronisasi lead otomatis dan manajemen pesan terpusat.","md",{},1,"\u002Fdocs\u002Fpartner\u002Fqiscus",{"keywords":343,"canonical":341,"title":5,"description":337},[344,345,346,347,348,349],"qiscus integration","whatsapp api","automated lead sync","qiscus webhook","omnichannel","crm integration",{"loc":341,"lastmod":351},"2026-01-24","docs\u002Fpartner\u002Fqiscus",[354,355,356,357],"qiscus","whatsapp","integration","automation",true,"O7ClM1XIeAM94iulyFADZ-Wq4qkNbRa0rFQ36nuecNU"]